02Feb
Qualtrics XM Pros Health Care Community Kickoff
I shared about changing health care models at the Qualtrics XM Pros Health Care Community kickoff.
Tag: customer experience
30Jan
Health Care Customer Experience Evolution
Customer experience is in a time of dramatic change in health care and insurance.
29Dec
Qualtrics XMPN Experience Community Champion
I'm now a Qualtrics XMPN Experience Community Champion.
06Sep
Digital Insurance Connect Panel on Personalization
I'm speaking at the Digital Insurance Connect Virtual Conference on hyper-personalization.
11Apr
360° Voice of Customer: Key Verticals For Success
Key 360° Voice of Customer (VOC) program verticals help companies to better listen to customers.
03Sep
The Interplay of Brand and Customer Experience with Amazon.com
Have you ever received a package in error for a person you didn't know?
