Digital Insurance Connect Panel on Personalization

I’m pleased to announce that I’m speaking at the Digital Insurance Connect Virtual Conference August 31-September 1, 2021. I’ll be on a panel discussion entitled Hyper-Active: The Rapid Rise of Hyper-Personalization and How to Harness Its Power, a particularly interesting topic for me. I look forward to talking about health and life insurer entry into the initial stages of service and touchpoint personalization. Human service interactions, by their very nature, are a form of hyper-personalization. Integrating technology into the process can certainly speed up as well as automate service. And therein lies the power of technology.

Catch me there!